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We talk about UI. We talk about retention and user acquisition. We talk about mobile and location. But we don’t really talk about customer support. At least not enough. When did you hear about a list of startups ranked by awesome customer service? Here are my top six customer experiences: [click to continue…]
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A few years ago, I used to have a huge list of stuff I brought with me when I travelled. Having tried an immense range of electronics and productivity tools, I’ve now refined it down to a small collection of hardware and apps. [click to continue…]
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As a quick project with my younger brother-in-law-to-be (need an acronym for that) we did a short poll of a group of twenty people aged between 19 and 21. With so much noise about how young kids are engaging with the Internet, I was curious just what the habits of the slightly older generation was. Here are the top three most interesting findings:
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Hong Quan is the founder of Quantum Startups in San Francisco and an advisor to 500Startups. He’s the first recruiter I’ve ever met who I didn’t want to murder and who actually understands startups (he routinely answers 2am emails). He originally wrote the following post in February and I still thinks it resonates: [click to continue…]
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I wrote a piece for The Journal about how kids are going to utterly disrupt the landscape of the Internet as we know it today. And why teachers are pretty much screwed. [click to continue…]
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The under-13 gaming market is super tough. So for a company bootstrapped on a hundred and fifty grand to reach one million 8-12 boys is pretty impressive. But for the same company to be seeing engagement rates greater than Facebook is just mindblowing. Fight My Monster announced some awesome data earlier on and I’m incredibly proud to be involved with Dominic and the guys. I think the infographic below says it all (the PDF is here).
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Ian Sigalow (Greycroft Partners) discusses social gaming and Fight My Monster on Bloomberg.
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Last week I was out for dinner with two good friends who work in branding (well one does, the other pretends to). The conversation turned to Google and Brand Guru 1 asks “What does Google actually stand for these days?”. I suddenly realised I had utterly no idea. “It seems as if they could use our services”, whooped Brand Guru 2, as he rubbed his hands with almost violent glee. “Actually”, I replied, “I think they may need something a little more radical…” [click to continue…]
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A couple of friends of mine in different companies have two very interesting positions open. For various reasons (mostly relating to products which haven’t actually been announced yet) it’s a bit difficult for them to advertise publicly. Both are certified awesome. Mysterious enough for you? [click to continue…]
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